Here at Digitalis Direct we specialise in delivering high quality products at incredible prices. Although we are independent, we have close relationships with key manufacturers, which enables us to offer the best possible prices whilst maintaining high levels of service.

TERMS AND CONDITIONS

The following terms and conditions apply to all purchases of items from Digitalis Direct.

Sale of Goods

By placing an order with Digitalis Direct (referred to as us/we/our) you (the customer) are accepting these terms and conditions. These conditions do not affect your statutory rights.

Your order confirmation is proof of purchase . Please ensure you keep this in a safe place as this will also be your guarantee on the following terms: Should any goods develop a fault simply return within 30 days of purchase (complete with original packaging and accessories %u2013 please refer to returns for additional conditions that apply) and you will be offered the choice of either an exchange or full refund. Any faults developed after this time must be reported to us at customercare@digitalisdirect.co.uk prior to return,please do not just return. Obviously we cannot provide a guarantee in respect of any misuse e.g. if you drop the unit, misuse or excessive wear and tear e.g. commercial use. Please note the guarantee will be invalidated if repairs are done other than by us or our authorised agents.

Either of us shall have the right to terminate the contract between us without penalty within 7 days from the date we accept your order. In the event of termination we will gladly refund to you all sums paid to us once you have,at your expense, returned any goods that we have despatched to you ,providing they are unused and still sealed in the original packaging. Termination of contract shall be without prejudice to the rights and duties of either you or us accrued prior to termination.

Delivery

As soon as we have delivered the goods to you, you will be responsible for them.Our responsibility for everything other than damage due to our negligence will end at the time the carrier delivers the goods to you.

Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

Liability

Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).

As you can appreciate, we shall not be liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.

 

Returning your purchase to Digitalis Direct

We will happily accept the return of your purchase under the following circumstances.

Goods, other than faulty goods, may be returned within 7 working days of the date the goods were received by you. We offer a full refund for units purchased as long as they are in an ‘as new’ unopened condition and complete with packaging / accessories. Any refund would exclude delivery and collection charges incurred by us if the unit is unwanted.

Should the unit arrive faulty or damaged in transit we must be advised within two working days and will happily exchange it, once returned, for a replacement unit or issue you with a full refund or credit as soon as possible.

All returns must be accompanied by a copy of this order sheet,a full explanation of why the item is being returnedand a contact number in case of query.We endeavour to resolve any issues within seven working days.

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